FAQ
"Everything You Need to Know – Your Questions, Answered!"
Do your products work on all hair types?
Yes! Most of our products are designed to work on all hair types. However, some items may be particularly beneficial for specific hair types. For example, our Curl Defining Brush is especially great for enhancing and styling curly hair.
Where are your products created?
Our products are thoughtfully designed to meet the highest quality standards. They are primarily manufactured in Asia, where we work with trusted production partners to ensure excellent craftsmanship, innovative technology, and strict quality control. Each product is carefully tested to deliver the best results for your hair care needs.
What carriers do you use?
We partner with reliable shipping carriers, including USPS, Australia Post, Canada Post, Royal Mail, EVRI and more, to ensure timely and secure delivery of your orders.
What payment methods do you accept?
We accept all major payment methods, including Visa, Mastercard, American Express, PayPal, Apple Pay and Google Pay.
Do you offer expedited shipping?
At the moment, we do not offer expedited shipping. However, we do provide an insured shipping option at checkout for added protection and peace of mind. This ensures that your order is covered in case of loss or damage during transit.
How do I track my order?
Once your order is shipped, you’ll receive a confirmation email with a tracking link to monitor your delivery in real time. You can also track your order anytime by visiting our Tracking Page here: Track My Order. Simply enter your order number and email or your tracking number to check the status of your shipment.
What happens if my item is confiscated during travel?
While very rare, if your item is confiscated due to local customs regulations, we recommend reaching out to your local customs office. Unfortunately, we are not responsible for items seized by customs. Reach out to our customer support team to see if we can help depending on your situation.
How do I process returns? What is your return policy?
If you’re not satisfied with your purchase, we offer hassle-free returns. Please visit our Refund Policy page for step-by-step instructions and eligibility requirements. Items must be returned in their original condition within 30 days of delivery.
Do you have a prepaid label and cover the return cost?
At this time, we do not offer prepaid return labels. The cost of return shipping is the customer’s responsibility unless the item arrived damaged or defective.
Do you have video tutorials or instructions guide on how to use the item?
Yes defintely you can find our tutorials on here
Can I include my item in my check-in baggage?
Most of our products can be packed in your check-in luggage, but we always recommend checking airline regulations, especially for electronic devices or heat styling tools, to ensure compliance.